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Refund policy

All Highrocks products are warranted against manufacturers defects. 

A warranty against manufacturer's defects is provided to the consumer in that if the goods (or part there of) are defective, the Highrocks will:

  • Repair or replace goods (or part of them) 
  • Provide refunds to the consumer.

Refunds are available for valid warranty claims only based on manufacturing defects. Refunds will be processed using the original form of payment.


In order to claim against the manufacturer's warranty a claim must be made by contacting Highrocks and following the steps below.

  1. Please contact our Customer Service Team to notify us and to ensure the correct returns process is followed - Email: Phone: 1300 385 988
  2. If you are posting the goods back to us, please use the box your original order arrived in. We are unable to process a refund if any returned goods are damaged in transit.
  3. Please use the correct return address, listed below, depending on the return type. We recommend using registered post as we do not take responsibility for lost, unregistered returns.

11 Castlemaine Street,
Coorparoo, Qld. 4151 

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